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Privacy Policy

Privacy Policy

Last updated: 19 November 2025

1. Introduction

Al-Babtain Factory for Metal Industries (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals and organizations whose personal data we process.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit or use our website, submit a “Request a Quote” form, contact us, or otherwise interact with us through our online channels.

By using our website or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

We process personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law, where applicable.

2. Definitions

For the purpose of this Privacy Policy:

  • “Company”, “we”, “us”, “our”
    Al-Babtain Factory for Metal Industries, based in Riyadh, Kingdom of Saudi Arabia.

  • “Website”
    The Company’s website and any related pages, forms, or content operated by us.

  • “User”, “you”, “your”
    Any person (individual or company representative) who visits the Website, submits a form, or communicates with us through the Website.

  • “Personal Data”
    Any information that identifies, or can be used to identify, an individual directly or indirectly (such as name, email address, mobile number, ID details) or that relates to an identifiable company contact person.

  • “Processing”
    Any operation performed on Personal Data, such as collection, recording, storage, use, transfer, or deletion.

  • “Cookies”
    Small text files stored on your device when you visit the Website, used for technical, functional, or analytical purposes.

3. Scope of this Policy

This Privacy Policy applies to:

  • Use of the Website and its contact or quote request forms.

  • Personal Data provided when you request a quote, contact us, or interact with us online.

  • Personal Data that we collect for the purposes of managing our business relationship with you or your company.

This Privacy Policy does not apply to:

  • Third-party websites or services that may be accessible through external links.

  • Offline processing that is unrelated to the Website.

4. Personal Data We Collect

The types of Personal Data we may collect include, but are not limited to, the following categories:

4.1 Identity and Contact Data

  • Full name.

  • Company or organization name.

  • Job title or role.

  • Email address.

  • Mobile or phone number.

  • City and country.

  • Business address or project location (where relevant to the quote).

4.2 Business and Project Data

When you submit a “Request a Quote” or contact us about a project, we may collect:

  • Type of product or solution you are interested in.

  • Required quantities or approximate volume.

  • Technical specifications (dimensions, capacities, materials, colour preferences, special features, etc.).

  • Type of application (industrial, commercial, municipal, residential, etc.).

  • Any additional information you choose to provide in free-text fields.

4.3 Technical and Usage Data

When you visit the Website, we may automatically collect certain technical information, such as:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type, operating system, and platform.

  • Pages visited on the Website and time spent on each page.

  • Referring source (for example, search engine or advertisement).

4.4 Cookies and Similar Technologies

The Website may use Cookies and similar technologies for purposes such as:

  • Enabling the Website to function correctly.

  • Remembering your preferences where applicable.

  • Aggregated analytics and performance measurement.

You can manage Cookies through your browser settings. Disabling some Cookies may affect certain Website features.

5. How We Collect Personal Data

We may collect Personal Data in several ways, including:

  • When you fill in and submit a “Request a Quote” form on the Website.

  • When you submit a contact form or send us an email.

  • When you communicate with us by phone, messaging apps, or other communication channels listed on the Website.

  • When you browse and interact with the Website (through Cookies and usage data).

6. How We Use Personal Data

We use Personal Data for legitimate business purposes, including:

6.1 To Respond to Requests and Provide Services

  • To review and process your Request a Quote.

  • To communicate with you about your requirements, specifications, and project details.

  • To prepare and send technical and commercial quotations.

  • To follow up on requests, clarifications, or revisions relating to your quote or order.

6.2 To Manage Business Relationships

  • To create and maintain customer, supplier, or partner records.

  • To issue and manage offers, purchase orders, invoices, and related documentation.

  • To deliver products and services as agreed in quotations and contracts.

6.3 For Customer Support and Communication

  • To respond to inquiries, complaints, or feedback.

  • To coordinate installation, delivery, after-sales support, or warranty-related matters.

6.4 For Analytics and Website Improvement

  • To understand how visitors use the Website.

  • To improve the content, navigation, and functionality of the Website.

  • To enhance our products, services, and customer experience.

6.5 For Marketing and Business Development

  • To send you information about products, services, updates, or offers that may be relevant to your business, through email, phone, or other channels, where permitted by law.

  • You may request to stop receiving marketing communications at any time.

6.6 Legal and Regulatory Compliance

  • To comply with applicable laws and regulations in the Kingdom of Saudi Arabia.

  • To cooperate with government authorities or regulators when required.

  • To protect our legal rights, respond to legal claims, and manage disputes.

7. Legal Basis for Processing

We process Personal Data on one or more of the following legal bases, as permitted by applicable law:

  • Consent:
    Where you voluntarily provide data through the Website or agree to receive marketing communications.

  • Contractual necessity:
    To perform a contract with you or your company, or to take steps at your request prior to entering into a contract (for example, preparing a quotation).

  • Legal obligation:
    To comply with legal or regulatory obligations (such as record retention, tax, and accounting requirements).

  • Legitimate interests:
    To operate, manage, and develop our business, improve our services, and protect our rights, provided that such interests do not override your fundamental rights and freedoms.

8. Sharing and Disclosure of Personal Data

We do not sell your Personal Data. We may share Personal Data with:

8.1 Service Providers

  • Providers of hosting, IT infrastructure, and technical support.

  • Providers of email, messaging, and communication services.

  • Customer relationship management (CRM) or business management systems.

These service providers are required to handle Personal Data confidentially and only for the purposes specified by us.

8.2 Logistics and Delivery Partners

Where necessary to fulfil a delivery or service, we may share minimal Personal Data (such as contact name, phone number, and delivery address) with transport or logistics companies.

8.3 Professional Advisors and Authorities

We may share data with:

  • Legal advisors, auditors, or consultants when needed for business or legal purposes.

  • Government authorities, regulators, or law enforcement agencies where required by applicable law or in response to lawful requests.

9. International Data Transfers

Some of our service providers or systems may be located outside the Kingdom of Saudi Arabia. As a result, Personal Data may be transferred to and processed in other countries.

Where such transfers occur, we aim to ensure that an appropriate level of protection is applied to your Personal Data, in line with applicable data protection requirements and relevant regulatory guidance.

10. Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • The duration required to handle your Request a Quote, negotiation, and any resulting contracts.

  • The period required to meet legal, regulatory, tax, and accounting obligations.

  • A reasonable period to manage business relationships and resolve disputes.

When Personal Data is no longer needed, we aim to delete it or anonymize it so that it can no longer be used to identify you.

11. Your Rights

Subject to applicable law, you may have certain rights regarding your Personal Data, including:

  • The right to request access to your Personal Data.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request updating of your contact or business details.

  • The right to request deletion of Personal Data in cases where it is no longer needed or where processing is unlawful, subject to legal retention obligations.

  • The right to object to the use of your Personal Data for direct marketing, or to withdraw consent where the processing is based on consent.

To exercise your rights, you can contact us using the details provided in section 16 – Contact Us.
We may need to verify your identity before processing your request. Some rights may be limited where we have a legal obligation to retain certain data or where another legal basis applies.

12. Cookies and Similar Technologies

The Website may use Cookies and similar technologies to:

  • Enable the proper operation of the Website.

  • Remember certain user settings or preferences where applicable.

  • Collect aggregated analytics data on Website performance and usage.

You can control Cookies through your browser settings. If you choose to block or delete Cookies, some Website features may not function properly.

13. Information Security

We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, loss, misuse, alteration, or destruction. These measures may include:

  • Access controls and authorization management.

  • Technical security tools and safeguards.

  • Internal procedures for handling and storing data securely.

However, no method of transmission over the internet or method of electronic storage is entirely secure. You acknowledge that you provide Personal Data at your own risk, taking into account the inherent technical risks of online communication.

14. Third-Party Websites

The Website may refer to or allow access to content from third-party websites or platforms. We are not responsible for the privacy practices, content, or security of such third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or our services.

When we make changes, we will revise the “Last updated” date at the top of this Privacy Policy. Your continued use of the Website after any changes are published will constitute your acknowledgement of the updated Privacy Policy.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of Personal Data, you can contact us at: