Quote 0

Basket

No products in the basket.

Terms and Conditions

1. Definitions

In these Terms and Conditions, the following words and expressions shall have the meanings set out below, unless the context requires otherwise:

  • “Company”: Al-Babtain Factory for Metal Industries, registered in the Kingdom of Saudi Arabia under Commercial Registration No. [●], and including any of its branches or affiliated entities.

  • “Website”: The Company’s website at [albabtain-metal.sa] and any related subdomains or pages linked to it.

  • “Customer”: Any legal person (company, establishment, or organization) or natural person who uses the Website, submits a Request for Quotation, or contracts with the Company.

  • “Quotation” / “Offer”: Any technical and commercial offer issued by the Company in written form, specifying technical, commercial, and financial specifications, warranty conditions, and any special terms, and sent to the Customer via email, approved messaging platforms, or as an official document.

  • “Order”: Any Request for Quotation or purchase order submitted by the Customer to the Company through the Website, by email, or by any other approved communication channel.

2. Scope of Application

These Terms and Conditions govern:

  • The Customer’s use of the Website.

  • The submission of Requests for Quotation through the Website.

  • Any initial electronic dealings conducted via the Website.

These Terms and Conditions apply in addition to, and not in place of, any specific terms set out in the approved Quotation or any written contracts between the Company and the Customer.

In the event of any conflict between any provision of these Terms and Conditions and what is stated in the approved Quotation or signed contract with the Customer, the Quotation/contract shall prevail as the final and binding reference between the parties.

3. Acceptance of the Terms

Your access to or use of the Website, or your submission of a Request for Quotation through it, constitutes your full acceptance of and agreement to be bound by these Terms and Conditions.

If you are acting on behalf of a company or organization, you represent that you have the legal authority to bind that entity to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must cease using the Website immediately.

4. Nature of the Website and Service (B2B)

The Website is primarily directed to business customers (B2B), including establishments and companies, for the purpose of presenting the Company’s products and services and facilitating Requests for Quotation.

The Website does not display final prices for products or services and does not enable direct online purchasing. Instead, it provides a “Request a Quote” form to contact the sales team and obtain a customized Quotation.

When dealing with individuals (natural persons), the Company will observe the applicable laws and regulations in the Kingdom of Saudi Arabia relating to consumer protection and e-commerce, at a minimum level that does not conflict with the nature of the products and made-to-order manufacturing.

5. Marketing Content and Non-Binding Nature

All information published on the Website – including, without limitation:

  • Product descriptions,

  • Technical specifications,

  • Images and illustrative drawings,

  • Size and capacity tables,

  • Descriptive articles and marketing materials –

is provided for informational and marketing purposes only.

No description, image, or content published on the Website shall be considered a legally binding offer or a final specification of any product.

The only binding reference with respect to technical specifications, quantities, prices, warranty terms, return and exchange policy, validity period of the offer, and any other special conditions, is the approved Quotation and any written contracts signed with the Customer.

If there is any difference or inconsistency between what is published on the Website and what is stated in the approved Quotation, the approved Quotation shall prevail.

6. Requests for Quotation and Contracting

The Customer may submit a Request for Quotation via the “Request a Quote” form on the Website or via other published communication channels.

Submitting a Request for Quotation through the Website does not create any obligation on the Company to execute the order or supply products. It is deemed an initial request for information only.

After receiving the Customer’s request, the Company may, at its discretion, contact the Customer to clarify the requirements, confirm specifications and quantities, and obtain any necessary technical or commercial details.

The Company will then issue an official Quotation setting out, at a minimum and as applicable:

  • Quotation number and date,

  • Description and specifications of the products or services,

  • Quantities,

  • Prices and discounts (if any),

  • Payment terms,

  • Delivery terms, place and expected date(s),

  • Warranty terms,

  • The applicable return and exchange policy,

  • Validity period of the Quotation.

No contractual obligation shall arise on the Company towards the Customer unless and until:

  • The Customer approves the Quotation in writing (by signature/stamp/written or electronic confirmation), or

  • The Customer issues an official purchase order expressly accepting the Quotation,

and the Company accepts such order in accordance with its internal procedures.

The Company reserves the right to reject any Request for Quotation or to modify its content prior to approval, without incurring any liability towards the Customer.

7. Prices and Discounts

Final product prices are not displayed on the Website. Prices are determined individually for each Customer and each order through the approved Quotation.

Prices and discounts may vary depending on, among other things:

  • Quantities requested,

  • Specific technical specifications,

  • Payment terms,

  • Delivery terms,

  • Project or delivery location.

As quantities increase, the Company may offer special discounts in line with its internal commercial policies. However, the Company is not obliged to grant any specific discount unless it is expressly stated in the approved Quotation.

Any previous prices, discounts, verbal agreements, or informal messages are not valid or binding unless expressly included in the latest approved Quotation or in a written contract between the parties.

8. Returns, Exchanges, Warranty and Quotation Validity

The only binding reference for the terms and conditions relating to:

  • Returns,

  • Exchanges,

  • Warranty,

  • Validity period of the Quotation,

and any conditions related thereto, is what is expressly stated in the approved Quotation or the signed contract between the Company and the Customer.

Any general statements or clarifications appearing on the Website or in marketing campaigns about returns, exchanges, warranty, or validity periods are for guidance only and are not binding unless they are included in the approved Quotation or contract.

In all cases, the Company will observe, as a minimum, applicable laws and regulations in the Kingdom of Saudi Arabia relating to consumer protection and e-commerce where the Customer is a natural person (consumer), to the extent that this does not conflict with the nature of made-to-order products and the applicable statutory exceptions.

For products that are manufactured or modified specifically at the Customer’s request or according to the Customer’s specifications, the Quotations or contracts may stipulate special restrictions on returns, cancellations, or modifications after production has commenced, and such specific terms as set out in the Quotation/contract shall apply.

Where applicable, a sample is produced and approved before delivery of the full required quantity, and the approved sample shall be the reference for conformity with the agreed specifications.

9. Payment and Delivery (General Framework)

Payment terms (such as advance payment, milestone payments, credit period, letters of credit, and other arrangements) shall be specified in the approved Quotation for each order.

Delivery terms, delivery locations and dates, shipping method, and the allocation of transport, insurance, and handling costs shall be specified in the Quotation or contract.

Unless otherwise stated in the approved Quotation or contract, the risk of loss or damage passes to the Customer upon delivery of the products to the carrier or upon delivery at the Customer’s site, as indicated in the Quotation/contract.

10. Customer Obligations

The Customer undertakes to:

  • Provide the Company with accurate and complete information about the requesting entity, contact details, and billing and delivery details.

  • Carefully review the Quotation and ensure that all specifications, quantities, and conditions are correct before approving it or issuing a purchase order.

  • Comply with payment and delivery deadlines agreed in the Quotation or contract.

  • Obtain any necessary regulatory approvals or permits required to use the products at the project site or within the Customer’s business, unless otherwise expressly agreed.

11. Intellectual Property

All content displayed on the Website – including text, images, drawings, technical diagrams, logos, and catalogue files – is owned by the Company or its licensors and is protected under the applicable intellectual property laws in the Kingdom of Saudi Arabia and relevant international agreements.

No content may be copied, republished, or used for commercial, marketing, or industrial purposes without the Company’s prior written consent.

The Customer may use technical data provided in Quotations or catalogues solely for internal evaluation of the offer, and may not share such data with competitors or allow them to benefit from it without the Company’s written approval.

12. Limitation of Liability

To the extent permitted by law, the Company shall not be liable for:

  • Any indirect or consequential damages, loss of profits, or loss of operations arising from the use of the products or from the use of, or inability to use, the Website.

  • Any typographical or technical errors in the Website content, while the Company will use reasonable efforts to correct such errors once identified.

If the Company is found legally liable, the maximum extent of its liability – unless otherwise agreed in the contract – shall be limited, at its discretion, to one of the following options:

  • Repair of the product, or

  • Replacement of the product with a similar product, or

  • Refund of the product’s value as stated in the Quotation or contract.

13. Force Majeure

The Company shall not be liable for any delay or failure in performing its obligations if such delay or failure is due to events beyond its reasonable control, including but not limited to: natural disasters, fires, floods, wars, acts of terrorism, supply chain disruptions, epidemics, failures of communications systems or technical systems, or any other circumstances classified as force majeure or exceptional events under Saudi law.

Where reasonably possible, the Company will notify the Customer of such circumstances and their impact on performance.

14. Amendments to the Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time at its discretion, by publishing the updated version on the Website and indicating the date of the latest update.

Your continued use of the Website after any amendments have been published constitutes your acceptance of the amended Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

The courts of Riyadh shall have exclusive jurisdiction to hear any dispute arising out of or in connection with the interpretation or implementation of these Terms and Conditions or dealings between the Company and the Customer, unless otherwise agreed in a written contract.

16. Language

If these Terms and Conditions are made available in languages other than Arabic, the Arabic version shall be the official and binding version and shall prevail in the event of any discrepancy in interpretation or conflict between the different language versions.